Frequently Asked Questions

My order did not get finished? What do I do?

Please ensure the following criteria are met before placing an order to secure a successful delivery.

  • Your Instagram account is set to public.
  • You have typed in the correct Instagram username.
  • You have not changed your Instagram username before the order’s completion.
  • The account or post, still exists and has not been deleted.
  • The video follows Instagram’s guidelines and has not been restricted or removed.
  • Allow 24 hours for completion of order delivery.

If you have experienced an issue with the delivery of your order, please contact our support team for assistance at support@profilegram.com

Why are the followers dropping?

Occasionally Instagram will delete accounts that users mark as spam. This causes follower counts to drop all across Instagram. Sometimes it impacts our customers, sometimes it doesn’t. If you experience drops within the first 30 days of your purchase, we will happily refill your followers in accordance with our free refill policy.

Can I remove the followers after making purchase?

All followers delivered are real from genuine Instagram accounts. Due to this benefit, our team cannot transfer or remove followers once they are delivered.

As the Instagram account owner, you may remove selected followers from your follower list by blocking each individual user.

How do I stop this service?

If you no longer wish to receive replenishment to your account, simply let us know by emailing our team at support@profilegram.com

How often does refill occur?

Refill will be delivered to your account once every 24 hours, whenever a drop is detected by our system.

How many followers can I buy?

You may purchase any of our available follower packages as many times as required as long as your orders do not surpass 100,000 followers within a 30-day time frame.